The Castillon-pujols Tourist Office, classified in category III, belongs to the French Tourist Office network, and undertakes to:
- Provide you with an easily accessible reception area and information area
- Facilitate your procedures
- Offer you furniture to sit on
- Inform you free of charge about the local tourist offer
- Offer you free access to wifi (cf. Decree of 12 November 2010 setting the classification criteria for tourist offices, appendix 1-2, criterion 1.1.2.4)
- Display and disseminate its opening periods expressed in at least two foreign languages
- Be open at least 240 days a year, Saturday and Sunday included during tourist or entertainment periods
- Respond to your mail all year round
- Provide a permanent reception service run by staff speaking at least two foreign languages
- Ensure the supply of tourist maps, maps and tourist guides on paper
- Give you access to its trilingual website
- Disseminate tourist information also on paper and translated into at least two foreign languages relating to:
- to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
- monuments and cultural, natural or leisure tourist sites which may include an indication of usage rates, public opening periods and hours, the website and telephone and postal coordinates;
- events and activities;
- emergency telephone numbers
- Update your tourist information annually
- Post emergency telephone numbers outside
- Process your complaints and measure your satisfaction
- Respect a quality approach
- Provide you with a travel advisor
- Guarantee the reliability and timeliness of information on the local tourist offer. Our 3 receptions have obtained the Generosity of hospitality label. To best satisfy visitors, based on their needs and expectations, this quality approach is a priority for theCastillon-Pujols Tourist Office and we are therefore committed to guaranteeing:
- A personalized welcome
- An attentive, competent and attentive staff
- Fluency in foreign languages
- Continuous improvement of services and benefits
- Qualified, clear and precise information
- A comfortable place
- The discovery of a destination
- Taking your opinions into account and handling your complaints